Store

Site Management

• Adding Google Verification Code or HTML File to Website
• Deactivating Your Website
• Website Is Down or Very Slow
• Modifying Password Recovery Email Template
• Adding Embedded Tracking Code
• Updating Logo on Your Website

See all 14 articles

Subscriptions

• Configuring Subscription Pre-Shipment Notifications
• Customers Cannot Edit Subscriptions
• Finding Subscriptions Planned for Specific Time Period
• Creating a Subscription Product

Getting Started

• Cannot Log In to Symphony Manage
• Creating Wholesale Channel
• Creating a User Account for Symphony Manage

Returns

• Return Status and Tracking

Product Catalog

• Checking Who Edited Categories on Website
• Access to Apple Pay Account
• PDP Images Are Displayed Incorrectly
• Order Files Are Not Sent to Warehouse
• Saving Entities Status When Uploading Products in Bulk
• Updating Variant Pricing In Bulk

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Coupons & Discounts

• Editing Discount Coupons
• Checking Redemption Rate for Coupons
• Creating Coupons in Bulk
• Setting Coupon Eligibility for Certain Products
• Creating Coupons Manually

Orders

• Cannot Change Shipping Address for Order
• Cannot Edit Item Quantity in Subscription Order
• Increase in Fraud Orders
• Orders Information Is Not Pushed to Email Marketing System
• Supported Payment Methods
• Customer Is Not Charged The Correct Amount When Changing Shipping

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Customer Management

• Password Reset Is Required Every Day
• Cannot Change Customer's Email
• Merging Customer Accounts
• Cannot Reset User Password
• Deleting Customer Data
• Change Customer's Email Address

See all 9 articles

Tax

• Editing Avatax API Configuration
• Sales Tax Is Missing in Orders
• How Avalara Integration Works?
• Retrieving Avalara API Key
• Sales Tax Is Not Charged from Customer