Increase in Fraud Orders

Overview

You may notice an increase in fraudulent orders (e.g., expensive items ordered to a new shipping address for an existing account, which was canceled or disputed by the customer), and you want to know if the customer information was compromised.

Information

Customers' credentials are encrypted and stored in a secure database on our side. However, if customers use weak passwords, their accounts still may be hacked and orders can be placed using saved credit card details. You can recommend to the customers to create strong passwords and regularly update them.

Additionally, we can configure your website to force customers to enter their credit card details each time they place an order. To implement this setting, submit a request to Symphony support.