Checking Who Edited Categories on Website

Overview

You may want to know who made certain changes to Categories on your website, which may have affected the visibility of products for end-users.

Information

Symphony does not keep records of who has made changes to product categories. Also, our Support team makes modifications to websites only when explicitly requested by the brand via a support ticket.

Please check with your colleagues if any of them have modified the corresponding category.

<supportagent>

If a brand submits a request to check who modified a category, search for the category name in Zendesk or review tickets submitted by other users under the same Organization.

• If you have found the corresponding ticket, provide the information about the ticket requester and the reason for the category modification.
• If no tickets were found, ask the customer to check with their colleagues if someone made changes to the corresponding category.

</supportagent>