Deleting Customer Data

Overview

You may need to have all data removed for a specific end-user, when they submit a data deletion request to the Brand.

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Solution

Submit a request to Symphony Support including the email address of the end-customer to have their data removed.

<supportagent>

1. From the Symphony Manage portal, click on the Gear icon in the top right corner and select the required Brand.
2. Navigate to Customer Service > Customers and find the reported end-user.
3. Create a Change Request Jira ticket under the SPC project, providing the email and customer # for the corresponding end-user account.
   Here is a sample Jira: SPC-34286 

</supportagent>

Testing

From the Symphony Manage portal, navigate to Customer Service > Customers and enter the user's email in the search bar - there should be no matching accounts.