Sales Tax Is Missing in Orders

Overview

You may encounter an issue when:

• Taxes are not displayed in orders on the product level, while the tax is displayed for the whole order. This causes issues with refunds that are made per product.
• Taxes are not added to orders' subtotal, which is directly affecting your revenue.

Solution

Submit a request to Symphony Support, including the IDs of the affected orders.

<supportagent>

Such issues might occur when Avalara API calls are not working properly or have been changed unexpectedly. Elevate such cases to the ENG team.

</supportagent>

Testing

1. Navigate to Customer Service > Orders.
2. Open any recent order.
   • Under the Contents tab, taxes should be displayed for each separate product:
     
     
     
     
   • Under the Payment and Invoice tab, taxes should be displayed for the whole order: