Cannot Change Shipping Address for Order

Overview

A customer has entered an incorrect address for their order, but you cannot modify it as you encounter the following error:
A system error has occurred, please try again later.

Solution

Submit a request to Symphony Support, including the ID of the affected order and the correct shipping address.

Testing

1. From Symphony Manage, navigate to Customer Service > Orders.
2. Find and open the required order.
3. Open the Customer tab - the updated shipping address should be displayed: