Customers Cannot Enter Shipping Address When Placing Orders

Overview

Customers cannot submit orders - when they try to enter their address and select the option suggested by Google Maps, the field remains blank.

This issue may happen when Google Maps Autocomplete is enabled for your brand, but the Google APIs are not working properly.

Solution

Submit a request to Symphony Support to investigate the issue further, describing the case in detail.

Testing

Try creating a test order on your website - you should be able to enter a shipping address and place the order.

Back to top