Cancel Order Without Refund

Overview

This article will walk you through the steps to cancel an order without a refund from Manage as well from the backend.

Resolution

1. Login to Manage.
2. Select the customer’s Brand.
3. Open Customer Service – Orders.
4. Search by the Order number.
   
   
5. Click the Advanced Tab.
6. Scroll down to Line item details.
7. Click the ‘+’ sign.
8. Open Cancel Line Items (Without Refund).
9. Select the line item.
10. Click Void.
    
    

The order will be canceled without Refund.