Checking If Transaction Email Was Sent

Overview

You may want to know if a certain transaction email was sent out (e.g., backorder delayed, order in review, etc.) when an employee or consumer claims that they didn't receive the corresponding email.

Solution

1. From Symphony Manage, navigate to Notifications > Email Setup and check if the required email type is enabled for your brand.
   
   
   
   
   • If the email type is disabled, enable it by selecting Enable at the top of the page, adding a checkmark next to the required email type, and clicking Submit Options at the bottom of the page.
   • If the email type is enabled - ask the affected user to check their Spam/ Trash folder, and if the email is missing, submit a request to Symphony Support, including the following information:
     • Name of the email type
     • Corresponding Order ID (if applicable)
     • Email address of the affected user
     • Date when the email should have been sent
       
       
       
       

Testing

Reproduce the scenario that triggers the corresponding transaction email using an account with your email address to see if an email will be delivered.

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