Transactional Email Definitions

Overview

This article defines each transactional email that is sent to the customer.

Information

• Subscription cancelled:
  • If enabled, the customer will receive the cancellation email when their subscription is cancelled
• Order shipped:
  • The customer will receive this Email when their order ships.
• Gift card delivery:
  • The customer will receive this Email when an ecard is sent to them.
• Credit card charge failure:
  • The customer will receive this Email If the credit card fails at the time of shipment.
• Wholesaler submitted
  • The customer will receive this Email when a wholesale customer submits an application on site front.
• Member earned referral credit
  • The customer will receive this Email stating that they have received credit because someone they referred made a purchase
• Order in review
  • The customer will receive this Email when their order is put on hold and needs to be reviewed by Customer Service.
• Wholesaler updated
  • The customer will receive this Email when the user changes the terms for a wholesaler.
• Wholesaler denied
  • If you have wholesale channels set up, a wholesale customer will receive the denied email when their application is denied.
• Member joined
  • If enabled, the customer receives this email when they register for an account.
• Wholesaler joined
  • If you have wholesale channels set up, a wholesale customer will receive the joined email once their application has been approved.
• Order cancelled
  • If enabled, the customer will receive the cancellation email when their order is cancelled.
• Member subscribed
  • If enabled, the customer receives the subscribed email after signing up to receive email communications.
• Payment past due
  • If payment is received by the term date, the wholesale customer will receive this email.
• Order placed
  • The customer will receive this Email when they place an order.
• Backorder delayed
  • This Email is sent to anyone who has an order with an expected ship date and the inventory hasn’t been checked in by the expected ship date.
• Subscription cancellation failure
  • The customer will receive this Email when trying to cancel their subscription once the order has already been processed by the warehouse.
• Wholesaler approved
  • If you have wholesale channels set up, a wholesale customer will receive the joined email once you approve their application.
• Member verification submitted
  • The customer receives this Email If a member hasn't verified their account and customer service manually verifies the user.
• Member forgot password
  • If a member clicks on 'forget password' they'll get this email so they can reset their password and login.
• Subscription card declined
  • This Email goes out asking the customer to update their credit card information.
• Order split
  • The customer receives this Email when one item is available to be shipped now and another item is on backorder.
• Return refund
  • The customer receives this Email once a refund has been processed via the Returns UI only.