New or Updated Product Is Not Reflected on Website

Overview

You have created, uploaded, or updated products in Manage, but they are not displayed on your website. Products may also be missing in Manage under Catalog > Products.

Solution

Submit a request to Symphony Support to run manual sync for the affected category; please include the name of the category under which the affected products are listed and the affected website (if you have multiple sites).

Note: If the product is missing in the catalog, it still should be present in the All Products report (id 107).

Testing

The number of items under the affected category on your website should match the number of Published and In Stock items in Symphony Manage (under Catalog > Categories); the products should also be listed under Catalog > Products.