Cannot Create ASN

Overview

You are unable to create an ASN, encountering the following error:

Error publishing this ASN. Please try again.

This issue may happen when one of the items added to the ASN is not configured correctly on the Warehouse server.

Solution

1. Open Developer Tools in your browser by pressing F12.
2. Try submitting the same ASN to the warehouse again.
3. From the developer tools, open the Network tab and search for the asn element.
   
   
   
   
4. Check if there any errors related to SKUs under the Response tab.
   For example:
   

   PROCESS: SKU P001111 not found. SKU values are case-sensitive. 
   Please check the SKU and try again.

5. Next, you can:
   • Contact the Warehouse to check why the affected product is not found on their side.
   • Remove the faulty product from the ASN by clicking on the x button and try sending the ASN to the warehouse again.
     
     
     
     
6. If you still cannot save the ASN after checking with the warehouse, submit a request to Symphony Support, providing the ID of the affected ASN.

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