Multiple Swatches Displayed for the Same Product Color

Overview

You may face an issue when two or more swatches are displayed for the same color of a product on your website.

This issue happens when variants were created with different attribute values for the same color (e.g., 123-black and 123-blak); hence, they are displayed as different colors on the website. 

Solution

Check if you can access Catalog in the left sidebar. You need to have ROLE_ADMIN added to your account for the option to be visible. Raise a support ticket mentioning the affected products for further assistance with the issue if you cannot access the menu option, or else proceed with the steps below.

1. From Symphony Manage, navigate to Catalog > Products and open the affected product.
2. Expand the Variants / SKUs section by clicking on the Menu/Hide button.
   
   
   
   
3. Find the affected variants and check the names of the color attributes to see if there are any typos or additional words.
   
   
   
   
4. Submit a request to Symphony Support, including the IDs or SKU# of the affected variants and the correct name of the color attribute - our team will map the variants to this color attribute.

Testing

Open the page for the affected product on your website - it should not have duplicate options (swatches) for the same color.