Customers Cannot Add Variant to Cart

Overview

Consumers are encountering the following error when selecting a specific product variant and trying to add it to their cart:
Please select one of each attribute

This issue may happen when there is a duplicate variant with the same attributes.

Solution

1. From Symphony Manage, navigate to Catalog > Products.
2. Find the product to which the affected variant is linked and open it.
3. Expand the Variants/SKUs section by clicking on the menu/Hide button.
   
   
   
   
4. Check if there are duplicate variants for the affected size/color/flavor.
5. If you have found a duplicate variant - remove it and check if the issue persists.
   
   
   
   
6. If you haven't found a duplicate variant or the issue persists after removing the unnecessary variant, submit a request to Symphony Support including the ID of the affected product variant.
   
   

Testing

From your website, try selecting the same product variant and adding it to your cart - the product should be added to your cart successfully.

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