Missing Attribute for Variants

Overview

You may face an issue when certain attributes (e.g., color, size) are not displayed for product variants on your website. When this happens, images also might be missing for the affected variants in Manage.

Solution

1. Check if the attributes are correctly assigned to the affected product:
   1. From Symphony Manage, navigate to Catalog > Products.
   2. Find the required product and open it.
   3. Expand the Variants/ SKUs section by clicking on the Menu/Hide button.
   4. Check if the attributes are listed under the affected variants:
      
      
      
      
      • If the attributes are missing - export the affected product variants and add the missing attributes to the file; this will help us map the missing attributes to the variants from the backend.
      • If the attributes are in place - proceed to the next step.
2. Submit a request to Symphony Support to investigate the issue, including the file created in step 1 (if the attributes are missing in Manage).
   
   

<supportagent>

1. Check if the attributes are correctly assigned to the product as described in step 1 of the public section.
   
   Also, you can run the following query to review the assigned attributes per variant from the database:

   select * from Attributes 
   where id in (select distinct Attributes_id from Product_Attributes where Product_id 
   in (<affected Variant IDs>)) 

   
   
   • If the attributes are missing for variants - there is a data issue; you need to:
     1. Elevate the case to the ENG team to investigate why the attributes disappeared.
     2. Add appropriate attributes (provided by the brand) to the affected variants.
        
        While an attribute can be added directly from Manage in the product details section, this will re-create all variants. The brand would need to maintain the variant IDs as they are already mapped to warehouse stock.
        
        
        • If you encounter additional issues that cannot be solved within Support (e.g., images are missing for variants; images can be still stored in DB while not displayed in Manage), elevate the case to the PS team.
          
          
   • If the attributes are assigned to the variants correctly - there might be an issue with the website template not displaying a specific attribute (e.g., length, size, color) for all products that use the affected attribute - elevate the case to the ENG team to investigate the issue with the website template.

•  

</supportagent>