Inventory Quantities Are Incorrect in Symphony

Overview

You may notice that inventory is overstated, i.e. quantities for certain products are incorrect in Symphony Manage (different from the number of available products in the warehouse), which might be caused by inventory synchronization issues between Manage and the warehouse.

Solution

Submit a ticket to Symphony Support, providing the IDs for the affected products and the correct number of items in stock.

Check if you can access Fulfillment > Inventory Management in the left sidebar(You need to have ROLE_ADMIN added to your account for the option to be visible) and then check the product ID in Symphony Manage under Fulfillment > Inventory Management. In case you cannot access Inventory Management, then you can also export the report: Audit - Product Inventory Levels (id 370).

Testing

Check that the number of items in Symphony matches the actual quantity of products in the warehouse under Fulfillment > Inventory Management or in the Audit - Product Inventory Levels (id 370) report.