Updating Shipping Rules

Overview

You may need to modify existing shipping rules for your brand:

• Disable or enable shipping to a specific destination or state.
• Add or change the message that will be displayed when customers select states to which you don't ship.
• Allow or restrict usage of certain special characters in the address fields or get such characters replaced/removed from the data that is sent to the warehouse.

Solution

Submit a request to Symphony Support, describing the shipping rules you want to modify and the message that needs to be displayed to the customers when an unsupported destination is selected.

<supportagent>

Elevate the request to the PS team who handles all changes to shipping rules.

</supportagent>

Testing

Try placing an order on your website:

• If you requested to enable shipping to a specific destination - you should be able to checkout the order to the same destination.
• If you requested to disable shipping to a specific destination - you should get the configured error message when trying to checkout an order to the same destination.
• If you requested to disable special characters - you should also get the error message you have specified.