Marking an Order as Shipped

Overview

You may need to mark an order as shipped when it was already shipped but the status didn't change automatically.

Solution

1. From Symphony Manage, navigate to Customer Service > Orders.
2. Find the required order using its ID and open it.
3. Select all items and click Mark As Shipped.
   
   
   
   
4. On the right pane:
   
   • Select the carrier and shipping method.
   • Enter the tracking number.
   • Click Update.
     
     
     
     
5. If you get any errors - submit a request to Symphony Support to change the status of the order to Shipped from the backend, including the number of the order.
   
   

Testing

From Symphony Manage, navigate to Customer Service > Orders and locate the corresponding order - it should have the Shipped status.