Updating UPC ID for Variants

Overview

You may need to add or change Universal Product Identifiers (UPC) for specific variants, or check that certain UPCs are mapped correctly.

UPCs are also called vendor SKUs and are used to map product variants in Symphony Manage to the same items in the warehouse.

Solution

Submit a ticket to Symphony Support, including the product variant IDs and the UPCs that need to be mapped to each variant.

Testing

From Symphony Manage, navigate to Fulfillment > Inventory Management and search for the same variants - their quantities should match the warehouse values.